Most indie authors have encountered, either personally or vicariously, some of Amazon’s gestapo review policies. When reviews are so important to a book’s ranking, it’s no wonder that restrictions are frustrating and often confusing. More than anything, I simply wondered what was behind it? Clearly Amazon’s goal is to sell product, so why would they institute rules that compromise sales? It seems that “fake reviews” should be recognizable to any intelligent person and be discounted with an eye-roll as opposed to throwing out the baby with the bath water and tossing legitimate ones.
Well, I attended a free webinar the other day entitled “3 Catastrophic Marketing Landmines That Can Get You Into Serious Hot Water With The FTC Today: And What You Need To Know… ” that provided a classic “Aha!” moment that explained what’s more than likely behind Amazon’s review policy. If you hurry, you can listen to it until June 4, 2017 here. [NOTE: If you should join their program, note that I am NOT an affiliate and will NOT receive any compensation. Rather, I’m sharing it because I feel it’s information that others can benefit from as I did.]
So what’s the deal? Why is Amazon being so ornery about reviews? Not surprisingly, it’s none other than our friend (?) the US Government, more specifically the Federal Trade Commission, a.k.a. FTC. Like the IRS, this is another government agency you don’t want to tangle with. They have strict rules regarding deceptive testimonials, which includes whether there was any material compensation involved; in other words, a paid affiliate needs to be disclosed, with what constitutes payment a somewhat grey area. Deceptive testimonials, another no-no, can obviously include reviews from friends and associates who may claim something is the best thing since the cell phone when in reality it’s not. We’ve all read books from time to time that had multiple 5-star ratings that were clearly undeserved. So, being compensated for a review in some manner or an inflated testimonial that is unlikely to represent the opinion of others are to be avoided.
In other words, the bottom line is Amazon is covering their butt against consumer complaints to the FTC, which is the prudent thing for a business to do. If you have a website where you offer products to consumers, there are various alligators in the water regarding disclosure with which you, also, should be aware. As with any government regulation, ignorance of the law is no excuse and failure to comply can get you into serious trouble. All authors need to be aware of such regulations, especially if they have a website where they have affiliate links or sell their own books.
But my main point here is that Amazon is not doing this to make our lives difficult, but to protect their interests and comply with government regulations. It’s no wonder they ignore our complaints since we certainly don’t wield the punch of Uncle Sam.
That said, I can’t help but wonder what the FTC would do if authors complained about the way Amazon handles trolls? Undoubtedly it’s covered in our contract to their benefit, but as our sales agent, if they allow trolls to jeopardize our sales, it would make for an interesting conversation….